We update and monitor our standards regularly to reflect changes to the service and to aim for continual improvement. These standards extend to cover library services at Huddersfield, including Archives and Special Collections, and also the Learning Resource Centres at University Centres Barnsley and Oldham.
Customer Satisfaction: we will ...
Train our staff to provide a professional, friendly, efficient service
Acknowledge those waiting for our attention and try to avoid long queues
Promote equal opportunities, be fair to all customers and staff and responsive to the needs of all our customers
Publicise our range of services, regulations and opening times and keep you informed of any changes to these.
Listen to your comments, respond to your complaints and learn from them
Ensure, as far as possible, that equipment is in good working order, and deal with reported faults as soon as possible
Provide a variety of environments in which it is pleasant to work and study
Be aware of environmental issues and do our best to be ‘green’
Access to Information: we will ...
Always use plain English in our communications with you
Provide an Enquiry service to everyone – in person, by email, by telephone or by post
Provide access to learning materials to support the University’s courses of study and encourage wider reading
Ensure that any orders or requests are satisfied, and that books and journal issues are made available as soon as possible.
Provide access to a range of online information sources and ensure that they are available when and where you need them
Offer you support or training so that you can make the best use of the resources available
