This training is delivered through the university's Blackboard virtual learning environment. It concludes with a multiple choice assessment to demonstrate delegate understanding of the training material.

'How to' guide to access handling violence and aggression within the workplace training  through Blackboard.

Blackboard log in page.

Should any technical problems be encountered when accessing or using Blackboard, Blackboard Support should be contacted.

Any comments or queries in respect of the training's content should be made to the Office of Health and Safety.

Aim

To give staff exposed to potentially confrontational situations with awareness of what they can do to ensure their personal safety.

Topics covered

These can include:

• What constitutes violence and aggression
• Why people become aggressive
• Do we contribute to the problem?
• Diffusing, not aggravating, situations
• Preparation
• Fight or flight?
• The importance of reporting incidents